Customer Service Policy

Processing and Shipping:

Processing takes no more than 24 hrs after order is placed.  It typically takes 2-5 business days for shipping within the US. For shipping on orders out of the US can take up to 5-10 business days. Shipping fees as well as taxes will be added at the end of your checkout.​ Tracking numbers will be sent to the email address provided with purchase.

Lux Lips is not responsible for ANY lost items. If you check your tracking number and the package says delivered, but you have not received it. You will have to take this up with United States Postal Service.

If your package is returned due to incorrect address you will be responsible for paying shipping fees again.

Refunds/Returns/Exchanges:

There are NO EXCHANGES!! ALL SALES ARE FINAL!!!

All returns MUST return in their natural state as delivered.  All items must be unworn, unused, and unwashed with tags and receipt included within 7 business days.  If these steps are not followed we will not accept them.  

Refunds will be put back on whichever form of payment was used.  Shipping charges are NON-REFUNDABLE.  You may request a refund within 72 hours of your purchase.  Anytime after that time frame you will be granted store credit only.